If something isn’t right with a system we supplied or installed, start with SolarPlus. You can contact us directly even if you’re not sure whether the issue is with the equipment or the installation.
How to get help
Email info@solarplusenergy.com.au or call 1300 899 990. Tell us the installation address, what you’ve noticed and when it started. An invoice number, model, or screenshot of an error can help if you have one. Only take photos from a safe position; please leave electrical covers in place.
Installation workmanship
For a concern about our installation work, we’ll check the job record and discuss the next step with you. Your written SolarPlus warranty sets out the workmanship cover for your installation. Ask us for a copy if you can’t find it.
Panels, inverters and batteries
Equipment warranties differ by manufacturer and model. Battery capacity, operating conditions and warranty periods are set out in the warranty for your particular product. We can help identify the relevant document and contact the manufacturer where needed. You can still raise the issue with us.
Repairs, replacements and refunds
Your rights under the Australian Consumer Law are separate from any written warranty and cannot be excluded. Depending on the problem, you may be entitled to a repair, replacement, refund or another remedy. The expiry of a written warranty does not, by itself, end those rights. For more information, see the ACCC’s guide to consumer rights.
What happens next?
We’ll review the information, explain whether a site visit or manufacturer assessment is needed and tell you who will follow up. If we propose chargeable work outside your cover, we’ll explain the cost before asking you to approve it.
